At Whatreply, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our messaging platform.
1. Information We Collect
- Personal Information: Name, email address, phone number, billing details, and company details provided during registration.
- Message & Interaction Data: Phone numbers, message metadata, incoming/outgoing WhatsApp messages, tags, and notes created within your CRM account.
- Usage & Device Data: IP address, browser type, operating system, log files, and analytics information collected automatically when navigating our platform.
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and optimize our messaging and CRM services.
- Process transactions, manage subscriptions, and send transactional notifications.
- Facilitate WhatsApp message delivery via Meta WhatsApp Cloud APIs.
- Provide customer support and debug platform issues.
- Ensure security and compliance with legal and regulatory obligations.
3. Data Sharing & Third-Party Service Providers
We do not sell your personal data. We share information only with trusted third-party providers necessary to deliver our services, including:
- Meta / WhatsApp Cloud API for message transmission.
- Payment processors for billing handling.
- Infrastructure and database cloud hosting providers.
4. Data Security & Retention
We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data. Data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Your Data Protection Rights
You have the right to access, update, export, or request deletion of your personal information stored in our system at any time by contacting our support team.
